3DPrintMe

3DPrintMe is in private beta. Browse publicly; checkout and posting commissions require approved beta access.

Request access

Seller Agreement

Last updated: May 26, 2026

1. Becoming a Seller

To sell on 3DPrintMe, you must create an account, complete identity verification, and connect a Stripe account for payouts. By completing onboarding, you agree to this Seller Agreement, our Terms of Use, and all incorporated policies. This Seller Agreement supplements the Terms of Use; in the event of a conflict, this Seller Agreement controls with respect to seller-specific matters.

Seller approval is discretionary. There is no entitlement to seller status, and we may decline or revoke seller access where onboarding, identity, risk, or policy requirements are not met. Your seller account and store profile are personal to you and may not be transferred or assigned without our prior written consent.

You may register as an individual or business seller. You are responsible for keeping all profile, payout, and tax identity information accurate and consistent across 3DPrintMe and Stripe.

2. Independent Contractor Status

You are an independent contractor, not an employee, agent, partner, joint venturer, or franchisee of Graff Technologies LLC. You have no authority to bind Graff Technologies LLC in any contract or obligation. Graff Technologies LLC does not control the manner or means by which you produce or fulfill orders. Nothing in this Agreement creates an employment relationship, and you are solely responsible for all of your business decisions, methods, and operations.

3. Listing Requirements

  • All listings must accurately describe the print including material, color options, dimensions, surface finish, tolerances, and estimated lead time.
  • Photos must represent the actual print you will produce — not renders or stock images unless clearly labeled as such.
  • You may only list items you are capable of producing with your own equipment or with authorized subcontractors.
  • Listings must comply with all applicable laws, our Content Policy, our Prohibited Items Policy, and our Community Guidelines.
  • You are solely responsible for the accuracy of all listing information. Misrepresentation may result in account suspension and liability for buyer refunds.
  • You are responsible for product safety, warnings, labeling, and substantiation of suitability claims.
  • You must not claim medical, food-safe, child-safe, load-bearing, automotive, or regulated-use suitability unless you can substantiate those claims and legal compliance.

3A. Digital Content Terms

For model listings, the sale contract is between the seller and the buyer. 3DPrintMe provides store infrastructure, payment facilitation, and file delivery tooling, but does not become the merchant of record for your digital content.

  • You may only upload content you created or are licensed to distribute.
  • You must clearly state applicable license terms and any usage restrictions on the listing.
  • You must set prices to include any taxes or charges required by law for your jurisdiction and business type.
  • You must keep sold digital files available for buyer access for a commercially reasonable period, unless legal or policy enforcement requires removal.
  • If you rely on buyer-provided external links/files for a commission, you may request proof of rights and may decline requests where licensing is unclear.

4. Order Fulfillment

  • You must fulfill orders within the lead time specified in your listing.
  • All orders must be shipped with a trackable carrier (USPS, UPS, FedEx, or DHL).
  • You must upload tracking information through the 3DPrintMe dashboard promptly after shipping.
  • Failure to ship within 7 days after the stated lead time may result in automatic order cancellation and full refund to the buyer, chargeable to your account.
  • You are responsible for ensuring items are packaged appropriately to prevent damage in transit.
  • For commission orders, you must follow accepted quote scope and provide proof photos where required by the quote/workflow before final fulfillment.
  • Where Shippo gray-label shipping is used, you are responsible for your Shippo account billing obligations, including carrier adjustments and label refund eligibility under Shippo/carrier rules.

5. Fees

3DPrintMe charges a platform fee on each completed transaction. The current standard fee is 10% of transaction value (item subtotal and shipping, excluding tax), unless a written promotional or enterprise agreement states otherwise. The current fee schedule is published in your Seller Dashboard and may be updated with 30 days' advance notice by email. There are no monthly fees or listing fees unless explicitly stated in a separate plan.

Payment processing fees are charged by Stripe under Stripe's pricing and terms, and are separate from 3DPrintMe platform fees. You agree that Stripe's terms apply to your use of payout services.

6. Payouts

Funds become payout-eligible after order completion and any applicable payout hold under your seller risk tier. Hold windows vary by tier and risk status and may change over time based on account history, disputes/refunds, fulfillment performance, and policy compliance. Stripe's standard payout schedule applies after funds become available (typically 2–5 business days to your bank account). Graff Technologies LLC deducts its platform fee before initiating transfer availability. We are not responsible for delays attributable to Stripe's systems or your bank.

We may change payment providers in the future. References to Stripe in this Agreement apply to any successor provider where context requires.

6A. Seller Payout Risk Tiers

To manage platform fraud and chargeback exposure, sellers are assigned payout tiers (`NEW`, `TRUSTED`, `ESTABLISHED`, `HIGH_RISK`) using account age, completed-sales history, disputes/refunds, delivery performance, fraud signals, and policy status. 3DPrintMe may apply rolling holds, reserves, manual review, or payout freezes based on these factors. We disclose broad factors and active hold reasons in seller-facing UI, but we do not publish anti-fraud scoring formulas or weighted thresholds.

7. Refunds & Disputes

If a buyer opens a valid dispute, we may issue a refund from your pending or future payouts. You will be notified of disputes and given an opportunity to submit evidence (tracking events, messages, photos, listing details, and related order data). Final dispute resolution within the platform rests with Graff Technologies LLC under the applicable policy windows. You acknowledge that Stripe may impose separate chargeback fees (currently $15 per dispute) for buyer-initiated chargebacks processed through Stripe's dispute system. Such fees are your sole responsibility and may be deducted from your payouts.

8. Intellectual Property — Representations & Warranties

You represent and warrant that: (a) you own or hold valid, current licenses for all designs, STL files, 3D models, images, and other content used in your listings and prints; (b) your listings and prints do not and will not infringe any copyright, trademark, patent, trade dress, or other intellectual property right of any third party; (c) printing and selling copyrighted characters, logos, brand identifiers, or patented designs without explicit written authorization from the rights holder is strictly prohibited; and (d) you will promptly remove any listing upon receiving a valid DMCA takedown notice or upon our request.

Violation of this section may result in immediate account termination, permanent ban, and you remaining liable for all damages and costs (including attorneys' fees) arising from your infringement.

9. Indemnification

You agree to indemnify, defend (with counsel reasonably acceptable to Graff Technologies LLC), and hold harmless Graff Technologies LLC and its officers, directors, employees, agents, successors, and assigns from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to: (a) any print you manufacture, list, sell, or ship through the Platform, including but not limited to claims of print defect, personal injury, property damage, or failure to warn; (b) any claim that your listings or prints infringe any third-party intellectual property right; (c) your breach of any representation, warranty, or obligation in this Agreement or the Terms of Use; (d) your violation of any applicable law or regulation; or (e) any dispute between you and a buyer regarding an order. This indemnification obligation survives termination of your seller account.

10. Tax Obligations

As an independent contractor, you are solely responsible for all federal, state, and local taxes on your earnings from the Platform, including income tax, self-employment tax, and any applicable business taxes. Graff Technologies LLC, as a marketplace facilitator, collects and remits sales tax on your behalf for transactions in states with Marketplace Facilitator laws; you are not responsible for sales tax in those states. For transactions in non-marketplace-facilitator states, consult your tax advisor. Sellers with gross sales exceeding IRS reporting thresholds will receive an IRS Form 1099-K. You must provide accurate taxpayer identification information (SSN/EIN) when requested. Failure to provide accurate tax information may result in backup withholding or account suspension.

11. Shop Conduct

  • Maintain professional, respectful communication with buyers at all times.
  • Do not attempt to conduct transactions outside of 3DPrintMe to circumvent fees.
  • Do not manipulate, incentivize, or solicit reviews or ratings.
  • Do not use the Platform's messaging system for spam or unsolicited commercial communications.
  • Do not misrepresent your qualifications, equipment, materials, or production capabilities.

12. Account Suspension & Termination

We reserve the right to suspend or permanently terminate seller accounts for policy violations, high dispute rates, fraudulent activity, IP infringement, or any other conduct that we determine, in our sole discretion, is harmful to the Platform or its users. Upon suspension, outstanding funds may be held for up to 180 days pending investigation or chargeback windows. Termination does not relieve you of obligations incurred prior to termination, including your indemnification obligations.

12A. Seller Complaints and Escalations

For seller complaints regarding account actions, payouts, or policy enforcement, contact sellers@3dprintme.com and include your shop name, account email, relevant order or listing IDs, and requested resolution. We aim to acknowledge complaints within 5 business days and provide a substantive response within 15 business days.

13. Survival

Sections 2 (Independent Contractor), 8 (IP Representations), 9 (Indemnification), 10 (Tax Obligations), and 12 (Suspension/Termination) survive termination of this Agreement.

14. Contact

Seller support is available at sellers@3dprintme.com. Legal notices must be sent to legal@3dprintme.com.