Payment & Refund Policy

Platform Role

3DPrintMe is a marketplace connecting independent third-party sellers and buyers. Graff Technologies LLC is not the manufacturer of listed items. This policy governs platform payment handling, refund workflows, and seller payout timing.

Accepted Payment Methods

We accept major credit/debit cards and digital wallets available through our payment provider (currently Stripe).

How Payments and Seller Payouts Work

Buyer payments are charged at checkout. Seller funds become payout-eligible only after order completion rules, dispute/refund windows, and risk-review requirements are satisfied.

Physical orders: delivery confirmation window is generally 72 hours after delivered status.
Physical-order issue/dispute window is generally up to 14 days after delivered status (or expected-delivery fallback where delivered status is unavailable).
Digital and commission workflows follow their respective completion and dispute windows.

Additional payout holds may apply based on seller tier, dispute history, fraud signals, and compliance review. Once funds are available in Stripe, payout timing depends on Stripe and the seller's bank.

Pricing, Taxes, and Fees

Prices are shown in USD unless otherwise noted.
Taxes may be calculated and collected where required by law.
Shipping and taxes may be shown separately unless explicitly included.
Payment processor fees and platform fees may affect seller net payout.

Refund Eligibility (General)

You may be eligible for a full or partial refund in cases such as:

Seller-approved cancellation before shipment/production cutoff.
Confirmed non-delivery.
Materially not-as-described item.
Transit damage supported by evidence.
Dispute resolved in buyer's favor.

Non-Refundable or Limited-Refund Situations

Buyer preference change after production/shipment, unless seller policy allows return.
Minor normal variation in 3D-printed output (finish, color tone, layer-line presence, tolerance).
Untimely dispute submissions beyond the policy window.
Custom commissions where delivered output matches accepted quote and approved revisions.

Digital Downloads

Digital files (STL/3MF and related model files) are generally non-refundable after download, except for limited cases such as corrupt files, material mismatch, duplicate accidental purchase, or post-purchase rights-removal events.

See Digital Model License Terms and Terms of Use for license scope and restrictions.

Commission Orders

Commission orders follow quote-based scope and revision terms. Changes after quote acceptance require mutual agreement. Preference-based cancellations/returns are generally not available after production begins, but damaged/wrong/not-as-described commissions remain dispute-eligible.

Chargebacks

Please contact us and use platform dispute tools before filing a chargeback when possible and lawful. This does not waive your statutory or card-network rights. We may contest unsupported chargebacks with order and delivery evidence.

Shipping Label Billing (Gray-Label)

In Shippo gray-label mode, label purchase and carrier charges are billed to the seller's connected Shippo account. Sellers are responsible for package weight/dimensions accuracy, carrier compliance, and carrier adjustment outcomes (including surcharges, address corrections, and label-refund eligibility).

Refund Timing

Approved refunds are sent to the original payment method. Posting time depends on payment method, bank, and processor timelines, usually 5-10 business days.

Related Policies

Contact

For payment/refund questions, email support@3dprintme.com.