Commission Policy
Last updated: May 26, 2026
1. Commission Requests
Buyers may post Commission Requests describing the requested scope, timeline, and preferences. Sellers may submit Quotes in response.
2. Quotes and Acceptance
Quotes may include price, shipping assumptions, production timeline, revisions included, material choices, and proof-photo requirements. When a buyer accepts a quote, it becomes a binding platform order.
3. Deposits and Final Payment
Commission payment flow may include deposit and final-payment steps based on product workflow. Seller payout eligibility depends on completion/dispute windows and risk review.
4. Proof Photos and Revisions
- Sellers must provide proof photos when required by accepted quote/workflow.
- Buyers should review proof photos promptly and request revisions with specific instructions.
- Changes outside accepted scope may require updated pricing or timeline agreement.
5. License and Rights Responsibility
If a buyer uploads or links to model files, designs, references, or third-party model pages, the buyer represents they have the right to use that content for requested printing/fulfillment. Sellers may decline requests where rights are unclear.
6. Cancellations, Returns, and Disputes
Custom commissions are generally non-returnable for preference changes after production begins. However, damaged/wrong/materially-not-as-described outcomes remain dispute-eligible within applicable windows.