3DPrintMe

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Terms of Use

Last updated: May 26, 2026

1. Acceptance of Terms

3DPrintMe is operated by Graff Technologies LLC, a Washington limited liability company doing business as 3DPrintMe ("3DPrintMe," "Company," "we," "us," or "our"). By accessing or using the platform, you agree to be bound by these Terms of Use ("Terms"). If you do not agree, do not use the platform.

2. Eligibility and Accounts

You must be at least 18 years old and capable of forming a binding contract under applicable law. If you use the platform on behalf of a business or other entity, you represent that you have authority to bind that entity. You are responsible for account security and all activity under your account.

We may require identity, tax, payment, or seller verification before enabling certain features. We may suspend or terminate accounts for fraud, policy violations, legal risk, or abuse of platform systems.

3. Role of 3DPrintMe

3DPrintMe provides marketplace, payment-routing, file-delivery, shipping-label, and dispute-support tools for Buyers and Sellers. The purchase and sale of Seller items is between the Buyer and the Seller, except to the extent 3DPrintMe provides platform services described in these Terms and related policies.

We do not inspect, endorse, certify, or warrant every listing or item. Sellers are responsible for the items they list, produce, and ship, including listing accuracy, safety claims, legal compliance, and rights clearance.

3A. Definitions

  • Listing: A product, service, or digital-offer page published by a Seller.
  • Physical Item: A tangible item manufactured and fulfilled by a Seller.
  • Digital Content: Downloadable files including STL, 3MF, OBJ, STEP, and related assets.
  • Commission Request: A buyer-posted custom project request.
  • Quote: A Seller proposal for a Commission Request, including scope and price.
  • Accepted Quote: A quote accepted by the buyer that becomes a binding platform order.
  • Proof Photos: Seller-uploaded photos submitted for buyer review in commission workflows.
  • Platform Fees: Fees charged by 3DPrintMe for marketplace services.
  • Payout: Transfer of eligible seller funds through our payment provider.

4. Buyers

  • Review listing details, specifications, lead times, and policies before purchase.
  • Provide accurate shipping and contact information.
  • Use purchased items responsibly and lawfully.
  • Use the platform dispute process in good faith with truthful evidence.
  • Contact us and use the platform dispute process before initiating a payment dispute, unless prohibited by applicable law.

Unless expressly represented by the Seller and legally compliant, items are not approved for medical, food-contact, child-safety, load-bearing, automotive, or other regulated/safety-critical use.

5. Sellers

  • Only list items you are legally authorized and operationally able to fulfill.
  • Accurately describe materials, dimensions, tolerances, finish, lead times, and limitations.
  • Comply with all applicable tax, product safety, consumer protection, IP, export, and shipping laws.
  • Do not claim medical, food-safe, child-safe, load-bearing, automotive, or regulated-use suitability without substantiation.
  • Maintain required payout and shipping integrations where applicable.

Additional seller obligations are set out in the Seller Agreement.

6. Listings, Content, and Prohibited Items

Listings and user content must comply with our Content Policy, Prohibited Items Policy, and applicable law.

  • No counterfeit goods, IP-infringing content, or unauthorized branded reproductions.
  • No weapons, weapon components, explosives, or unlawful dangerous goods.
  • No illegal, hateful, doxxing, exploitative, or privacy-violating content.
  • No unlawful medical/regulated claims or listings that materially misrepresent the item.

Where required by policy, sellers must disclose material AI assistance used to create listing content or design files.

7. Physical Prints

Physical prints are manufactured by independent Sellers. Minor variation is normal in additive manufacturing, including layer lines, surface variation, dimensional tolerances, and material-strength differences.

Delivery confirmation and issue handling use two separate timing concepts:

  • Delivery confirmation window: 72 hours after delivered status.
  • Issue/dispute window: generally up to 14 days after delivered status for damaged, missing, wrong, or materially not-as-described items (with expected-delivery fallback where delivered status is unavailable).

8. Digital Models and Downloads

Digital goods are generally non-refundable once downloaded, subject to limited exceptions in our Payment & Refund Policy.

8A. Digital Content License

Unless otherwise stated in a listing license, a digital purchase grants a limited, non-exclusive, non-transferable license to download and use the file for personal use only. Buyers do not acquire ownership of the underlying IP and may not resell, redistribute, sublicense, publicly post, or commercially exploit digital content except as expressly permitted in the listing license.

See Digital Model License Terms for license-specific conditions.

9. Commission Requests and Quotes

  • Buyers may post Commission Requests and Sellers may submit Quotes.
  • Quotes may include price, timeline, shipping assumptions, scope, materials, revision terms, and proof-photo requirements.
  • An Accepted Quote becomes a binding platform order for both parties.
  • Changes after quote acceptance require mutual agreement through platform workflows.
  • Custom commissions are generally non-returnable for preference changes after production begins.
  • Damaged, missing, wrong, or materially not-as-described commission orders remain dispute-eligible.

If you upload or link to a model, design file, image, or third-party model page, you represent that you have the right to use that content and request printing/fulfillment.

10. Payments, Platform Fees, Taxes, and Seller Payouts

Payments are processed by third-party providers (currently Stripe). Platform fees and payment-provider fees may apply. Taxes may be calculated/collected where required by law.

Seller payouts may be delayed until applicable order completion, delivery/proof review windows, refund/dispute windows, and risk-review conditions are satisfied. We may apply reserves, temporary holds, or payout controls to manage fraud, chargeback, and compliance risk.

Payment provider terms apply to payment and payout services and may change over time. References to Stripe apply to successor providers where context requires.

11. Shipping and Delivery

Shipping obligations, carrier handling, and shipping-label responsibilities are described in our Shipping Policy. Where Shippo gray-label shipping is used, sellers remain responsible for package accuracy and carrier-compliance obligations under their connected shipping account.

12. Cancellations, Refunds, and Disputes

Detailed rules are set out in our Payment & Refund Policy and Purchase Protection Policy.

Disputes must include truthful, relevant evidence (for example: tracking records, messages, listing data, photos/video, proof photos, file metadata, and delivery confirmation). Outcomes may include full/partial refund, replacement, seller payout release/hold, and listing/account enforcement.

We may deny disputes that are fraudulent, abusive, untimely, or unsupported by evidence.

13. Intellectual Property and DMCA

You retain ownership of content you upload. You grant us a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and distribute that content as needed to operate and promote the platform. You represent that you have all rights needed for uploaded or linked content.

IP reporting and repeat-infringer handling are described in our DMCA Policy.

14. Privacy

Our data practices are described in our Privacy Policy and Cookie Policy.

15. Third-Party Services

Platform features may rely on third-party services including payment, shipping, analytics, infrastructure, and communication providers. Your use of such services may be subject to their separate terms and policies.

Some features may also be subject to our Beta Terms when designated as beta or preview functionality.

16. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not guarantee uninterrupted service, error-free operation, or outcomes from Buyer/Seller transactions. Sellers are responsible for item safety claims and compliance.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRAFF TECHNOLOGIES LLC AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL.

Our aggregate liability for all claims relating to the platform or these Terms will not exceed the lesser of: (a) amounts paid by you directly to 3DPrintMe in the 6 months preceding the event giving rise to the claim, excluding amounts paid to Sellers, or (b) $100, except where a higher amount is required by applicable law.

18. Indemnification

You agree to indemnify and hold harmless Graff Technologies LLC and its affiliates from claims, liabilities, losses, and expenses (including reasonable attorneys' fees) arising from your content, listings, conduct, legal violations, or breach of these Terms.

19. Suspension and Termination

We may suspend, limit, or terminate access for policy violations, fraud risk, legal risk, abuse, or harm to platform integrity. Termination does not waive obligations incurred before termination.

20. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles. If a claim is not subject to arbitration, exclusive venue is in state or federal courts located in King County, Washington, and each party consents to personal jurisdiction there.

21. Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT.

Except for small-claims matters and IP/equitable-relief exceptions, disputes arising out of these Terms or the platform will be resolved by binding individual arbitration administered by JAMS under applicable JAMS rules. Arbitration will be conducted remotely or in King County, Washington, unless otherwise required by law.

You and we waive any right to participate in class, collective, consolidated, or representative proceedings to the extent permitted by law.

You may opt out of arbitration by sending written notice to legal@3dprintme.com within 30 days of first accepting these Terms.

22. Changes to Terms

We may update these Terms. For non-material updates, we may update the date and post the revised Terms. For material changes, we will provide advance notice and may require affirmative acceptance before continued use of affected services.

23. General

  • Entire Agreement: These Terms and incorporated policies are the full agreement.
  • Severability: If one provision is unenforceable, remaining provisions stay in effect.
  • No Waiver: Failure to enforce a provision is not a waiver.
  • No Agency: These Terms do not create agency, partnership, joint venture, or employment.
  • Assignment: You may not assign rights without consent; we may assign in merger/sale contexts.
  • Electronic Communications: You consent to electronic notices and records.

24. Contact

Legal questions may be directed to legal@3dprintme.com. For customer support, contact support@3dprintme.com.