3DPrintMe

3DPrintMe is in private beta. Checkout and selling require approved access.

Request access

Terms of Use

Last updated: June 5, 2026

1. Acceptance of Terms

Graff Technologies LLC, a Washington limited liability company doing business as 3DPrintMe (referred to in these Terms as "3DPrintMe" or the "Company"), operates the 3DPrintMe marketplace. By accessing or using the Platform, you agree to be bound by these Terms of Use ("Terms"). If you do not agree, do not use the Platform.

2. Eligibility and Accounts

You must be at least 18 years old and capable of forming a binding contract under applicable law to register an account, make purchases, or sell on the Platform. The Platform is not directed to children under 13, and 3DPrintMe does not knowingly collect personal information from children under 13. If 3DPrintMe learns that personal information has been collected from a child under 13, the account will be deleted and the data removed in accordance with the Privacy Policy. If you use the Platform on behalf of a business or other entity, you represent that you have authority to bind that entity. You are responsible for account security and all activity under your account.

We may require identity, tax, payment, or seller verification before enabling certain features. We may suspend or terminate accounts for fraud, policy violations, legal risk, or abuse of platform systems.

3. Role of 3DPrintMe

3DPrintMe provides marketplace, payment-routing, file-delivery, shipping-label, and dispute-support tools for Buyers and Sellers. The purchase and sale of Seller items is between the Buyer and the Seller, except to the extent 3DPrintMe provides platform services described in these Terms and related policies.

We do not inspect, endorse, certify, or warrant every listing or item. Sellers are responsible for the items they list, produce, and ship, including listing accuracy, safety claims, legal compliance, and rights clearance.

3A. Definitions

  • Listing: A product, service, or digital-offer page published by a Seller.
  • Physical Item: A tangible item manufactured and fulfilled by a Seller.
  • Digital Content: Downloadable files including STL, 3MF, OBJ, STEP, and related assets.
  • Commission Request: A buyer-posted custom project request.
  • Quote: A Seller proposal for a Commission Request, including scope and price.
  • Accepted Quote: A quote accepted by the buyer that becomes a binding platform order.
  • Proof Photos: Seller-uploaded photos submitted for buyer review in commission workflows.
  • Platform Fees: Fees charged by 3DPrintMe for marketplace services.
  • Payout: Transfer of eligible seller funds through our payment provider.

4. Buyers

  • Review listing details, specifications, lead times, and policies before purchase.
  • Provide accurate shipping and contact information.
  • Use purchased items responsibly and lawfully.
  • Use the platform dispute process in good faith with truthful evidence.
  • Contact us and use the platform dispute process before initiating a payment dispute, unless prohibited by applicable law.

Unless expressly represented by the Seller and legally compliant, items are not approved for medical, food-contact, child-safety, load-bearing, automotive, or other regulated/safety-critical use.

5. Sellers

  • Only list items you are legally authorized and operationally able to fulfill.
  • Accurately describe materials, dimensions, tolerances, finish, lead times, and limitations.
  • Comply with all applicable tax, product safety, consumer protection, IP, export, and shipping laws.
  • Do not claim medical, food-safe, child-safe, load-bearing, automotive, or regulated-use suitability without substantiation.
  • Maintain a Stripe Connect Express account in good standing and any required shipping integrations. Identity verification, banking details, and tax-ID collection are handled by Stripe under Stripe's Connected Account Agreement. 3DPrintMe does not collect or store raw bank account or full government-ID information from sellers.

Additional seller obligations are set out in the Seller Agreement.

6. Listings, Content, and Prohibited Items

Listings and user content must comply with our Content Policy, Prohibited Items Policy, and applicable law.

  • No counterfeit goods, IP-infringing content, or unauthorized branded reproductions.
  • No weapons, weapon components, explosives, or unlawful dangerous goods. This includes any 3D-printable firearm, firearm frame or receiver, suppressor, auto-sear, machine-gun conversion device, or other CAD/STL/3MF file or printed item that functions as a firearm or firearm component, regardless of whether the file is described as a model, prop, or replica. Listings of this kind will be removed and may result in immediate account termination and reporting to law enforcement.
  • No illegal, hateful, doxxing, exploitative, or privacy-violating content.
  • No unlawful medical/regulated claims or listings that materially misrepresent the item.

Sellers must disclose material AI assistance used to create listing content or design files using the AI-assisted disclosure flag in the listing interface. AI assistance does not cure infringement of third-party intellectual property. Sellers remain solely responsible for confirming that AI-assisted designs do not infringe copyright, trademark, design patent, or other rights of third parties.

7. Physical Prints

Physical prints are manufactured by independent Sellers. Minor variation is normal in additive manufacturing, including layer lines, surface variation, dimensional tolerances, and material-strength differences.

Delivery confirmation and issue handling use two separate timing concepts:

  • Delivery confirmation window: 72 hours after delivered status.
  • Issue/dispute window: generally up to 14 days after delivered status for damaged, missing, wrong, or materially not-as-described items (with expected-delivery fallback where delivered status is unavailable).

8. Digital Models and Downloads

Digital model purchases are delivered immediately upon completion of checkout. For buyers located in the European Union, European Economic Area, or United Kingdom, by clicking the download button or otherwise initiating download, you (a) expressly consent to immediate performance of the digital content contract before the end of any applicable statutory withdrawal period, and (b) acknowledge that you thereby lose your statutory right of withdrawal for that download under applicable EU and UK consumer-rights law. Refund eligibility for digital models is governed by the Digital License Terms and Section 12 of these Terms.

Digital goods are generally non-refundable once downloaded, subject to limited exceptions in our Payment & Refund Policy.

8A. Digital Content License

Unless otherwise stated in a listing license, a digital purchase grants a limited, non-exclusive, non-transferable license to download and use the file for personal use only. Buyers do not acquire ownership of the underlying IP and may not resell, redistribute, sublicense, publicly post, or commercially exploit digital content except as expressly permitted in the listing license.

See Digital Model License Terms for license-specific conditions.

9. Commission Requests and Quotes

  • Buyers may post Commission Requests and Sellers may submit Quotes.
  • Quotes may include price, timeline, shipping assumptions, scope, materials, revision terms, and proof-photo requirements.
  • An Accepted Quote becomes a binding platform order for both parties.
  • Changes after quote acceptance require mutual agreement through platform workflows.
  • Custom commissions are generally non-returnable for preference changes after production begins.
  • Damaged, missing, wrong, or materially not-as-described commission orders remain dispute-eligible.

If you upload or link to a model, design file, image, or third-party model page, you represent that you have the right to use that content and request printing/fulfillment.

10. Payments, Platform Fees, Taxes, and Seller Payouts

Payments are processed by Stripe, our current payment provider. Platform fees and payment-processor fees may apply and will be disclosed at checkout or in the Seller Agreement. Sales tax is calculated, collected, and remitted by 3DPrintMe through Stripe Tax in jurisdictions where 3DPrintMe is required to act as a marketplace facilitator under applicable law. Sellers remain responsible for income tax, business licensing, and any taxes not handled by the marketplace facilitator framework.

Seller payouts may be delayed until applicable order completion, delivery and proof-review windows, refund and dispute windows, and risk-review conditions are satisfied. Payout holds, reserves, rolling reserves, and seller risk tiers (including the NEW, TRUSTED, ESTABLISHED, and HIGH_RISK tiers) are described in the Seller Agreement, section 6A. 3DPrintMe may apply, adjust, or release these controls based on chargeback exposure, dispute history, fraud signals, and compliance review.

Payment provider terms apply to payment and payout services and may change over time. References to Stripe apply to successor providers where context requires.

11. Shipping and Delivery

Shipping obligations, carrier handling, and shipping-label responsibilities are described in our Shipping Policy. Where Shippo gray-label shipping is used, sellers remain responsible for package accuracy and carrier-compliance obligations under their connected shipping account.

12. Cancellations, Refunds, and Disputes

Detailed rules are set out in our Payment & Refund Policy and Purchase Protection Policy.

Buyers may open a dispute using one of the following reason codes: NOT_AS_DESCRIBED, ARRIVED_DAMAGED, ARRIVED_LATE, NEVER_ARRIVED, or OTHER. Disputes must include truthful, relevant evidence such as tracking records, messages, listing data, photos or video, proof photos, file metadata, and delivery confirmation. The seller has 48 hours to respond before automatic resolution. Outcomes may include full or partial refund, replacement, seller payout release or hold, and listing or account enforcement.

We may deny disputes that are fraudulent, abusive, untimely, or unsupported by evidence.

13. Intellectual Property and DMCA

You retain ownership of content you upload. You grant 3DPrintMe a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, display, reproduce, transmit, and distribute that content solely as needed to (a) operate the Platform, (b) deliver downloads to authorized buyers under the applicable license, (c) provide search, recommendation, and discovery features, and (d) promote your listings and the Platform through Platform-controlled channels. The license terminates for newly created copies when you remove the content, except for copies retained for backup, dispute, regulatory, or legal-hold purposes. You represent and warrant that you have all rights needed for content you upload, link to, or sell through the Platform.

IP reporting and repeat-infringer handling are described in our DMCA Policy. The designated DMCA agent of record is Kevin Joseph Graff, Graff Technologies LLC d/b/a 3DPrintMe, registered with the U.S. Copyright Office. Notices must be submitted through the contact channels identified in the DMCA Policy and must contain all elements required by federal law for the notice to be effective.

14. Privacy

Our data practices are described in our Privacy Policy and Cookie Policy.

15. Third-Party Services

Platform features may rely on third-party services including payment, shipping, analytics, infrastructure, and communication providers. Your use of such services may be subject to their separate terms and policies.

Some features may also be subject to our Beta Terms when designated as beta or preview functionality.

16. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

3DPrintMe does not guarantee uninterrupted service, error-free operation, or outcomes from Buyer or Seller transactions. Sellers are responsible for item safety claims and compliance. Where the Platform or specific features are designated as beta or preview functionality, the additional terms in our Beta Terms also apply. In case of conflict between this Section 16 and the Beta Terms, the more restrictive disclaimer controls solely for the affected beta feature, and this Section 16 continues to govern the rest of the Platform.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRAFF TECHNOLOGIES LLC AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL.

Our aggregate liability for all claims relating to the Platform or these Terms will not exceed the greater of: (a) amounts paid by you directly to 3DPrintMe in the 12 months preceding the event giving rise to the claim, excluding amounts paid to Sellers, or (b) $100. This cap does not apply to (i) your indemnification obligations, (ii) liability that cannot be limited under applicable law (including liability for gross negligence, willful misconduct, fraud, death, or personal injury where applicable law prohibits limitation), or (iii) infringement of third-party intellectual property by your content or listings.

18. Indemnification

You agree to indemnify, defend, and hold harmless Graff Technologies LLC and its affiliates, officers, directors, employees, and agents from claims, liabilities, losses, and expenses (including reasonable attorneys' fees) brought by a third party arising out of (a) your content, listings, or items, (b) your conduct on the Platform, (c) your violation of applicable law, or (d) your breach of these Terms. 3DPrintMe will (i) promptly notify you of the claim, (ii) give you sole control of the defense and settlement (provided that no settlement may impose any non-monetary obligation on 3DPrintMe without its consent), and (iii) cooperate at your reasonable expense. Graff Technologies LLC will defend and hold you harmless against any third-party claim alleging that the Platform itself, as provided by 3DPrintMe and used in accordance with these Terms, infringes a U.S. patent, copyright, or trademark, subject to the same procedural conditions.

19. Suspension and Termination

We may suspend, limit, or terminate access for policy violations, fraud risk, legal risk, abuse, or harm to platform integrity. Termination does not waive obligations incurred before termination.

20. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles. If a claim is not subject to arbitration, exclusive venue is in state or federal courts located in King County, Washington, and each party consents to personal jurisdiction there.

21. Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT.

Except for small-claims matters and IP or equitable-relief exceptions, before initiating arbitration a party must send a written notice of dispute to legal@3dprintme.com (or, if 3DPrintMe is the initiating party, to the address on file). The parties will then engage in good-faith informal resolution for 30 days. If the dispute is not resolved in that period, either party may submit the dispute to non-binding mediation administered by JAMS under the JAMS Mediation Rules. If mediation does not resolve the dispute within 60 days after the mediation request, or if the parties agree in writing to skip mediation, the dispute will be resolved by binding individual arbitration administered by JAMS under the applicable JAMS Streamlined Arbitration Rules or Comprehensive Arbitration Rules. Arbitration will be conducted remotely or in King County, Washington, unless otherwise required by law.

You and we waive any right to participate in class, collective, consolidated, or representative proceedings to the extent permitted by law.

You may opt out of arbitration by sending written notice to legal@3dprintme.com within 30 days of first accepting these Terms.

22. Changes to Terms

We may update these Terms. For non-material updates, we may update the date and post the revised Terms. For material changes, we may provide advance notice and may require affirmative acceptance before continued use of affected services.

23. General

  • Entire Agreement: These Terms and incorporated policies are the full agreement.
  • Severability: If one provision is unenforceable, remaining provisions stay in effect.
  • No Waiver: Failure to enforce a provision is not a waiver.
  • No Agency: These Terms do not create agency, partnership, joint venture, or employment.
  • Assignment: You may not assign or transfer these Terms or any rights or obligations under them, in whole or in part, without 3DPrintMe's prior written consent, and any attempted assignment in violation of this Section is void. 3DPrintMe may assign these Terms in whole or in part, including in connection with a merger, acquisition, reorganization, financing, sale of assets, or change of control, without your consent, on notice to you posted to the Platform or sent to your account email. The Terms will bind and inure to the benefit of permitted successors and assigns.
  • Electronic Communications: You consent to electronic notices and records.

24. Contact

Legal questions may be directed to legal@3dprintme.com. For customer support, contact support@3dprintme.com.